Effective Date: July 1, 2026

Welcome to Twisted Jades. By accessing our website or purchasing products from our store, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our website.

Throughout these Terms, the words "Twisted Jades," "we," "us," and "our" refer to Twisted Jades.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our handcrafted products to customers.

1. Acceptance of Terms

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service, along with our Privacy Policy, Return Policy, and Shipping Policy.

If you do not agree to these Terms, please do not use our website.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our products or website for any unlawful or unauthorized purpose.

3. Products & Availability

Many Twisted Jades products are handmade in small batches or made to order.

Because of this:

• Product availability may change without notice.
• We reserve the right to discontinue products at any time.
• Product descriptions, fragrances, colors, and packaging may vary slightly due to the handcrafted nature of our products.
• We make every effort to display product colors accurately; however, colors may appear differently depending on your device or monitor.

4. Pricing

All prices are listed in U.S. Dollars (USD).

We reserve the right to modify pricing, promotions, discounts, and product availability at any time without prior notice.

5. Orders

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

This may include orders that appear to be:

• Fraudulent
• Placed by resellers
• Duplicate orders
• Orders containing pricing errors
• Orders that violate these Terms

If your order is canceled after payment has been received, you will receive a full refund.

6. Billing Information

You agree to provide current, accurate, and complete billing and shipping information.

Failure to provide accurate information may result in processing delays or cancellation of your order.

7. Handmade Products

Our candles, wax melts, room sprays, bath products, and other handcrafted items are individually made.

Minor variations in:

• Color
• Wax appearance
• Glitter placement
• Label positioning
• Fragrance strength

are normal and are not considered defects.

8. Intellectual Property

All content on this website—including photographs, product names, descriptions, logos, graphics, branding, and designs—is the property of Twisted Jades and may not be copied, reproduced, distributed, or used without written permission.

9. Customer Reviews & Submitted Content

If you submit reviews, photos, social media content, suggestions, or other materials to Twisted Jades, you grant us permission to use, reproduce, publish, and display that content for marketing and promotional purposes without additional compensation.

You agree that any content you submit:

• Does not violate any laws
• Does not infringe on another person's rights
• Does not contain harmful, abusive, defamatory, or offensive material

10. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Twisted Jades is not responsible for the content, privacy practices, or services provided by those third-party websites.

11. Website Accuracy

While we strive to provide accurate product information, pricing, and inventory, occasional errors may occur.

We reserve the right to correct errors, update information, or cancel orders if inaccurate information has been published.

12. Prohibited Uses

You agree not to use our website:

• For any unlawful purpose
• To distribute malware or harmful software
• To interfere with website security
• To scrape, copy, or reproduce website content without permission
• To submit false or misleading information
• To violate intellectual property rights

Violation of these Terms may result in termination of your access to our website.

13. Disclaimer

All products and services are provided "as is" and "as available."

Twisted Jades makes no guarantees that:

• The website will operate without interruption.
• The website will always be error-free.
• Products will meet every personal expectation.

Fragrance perception is subjective and may vary from person to person.

14. Limitation of Liability

To the fullest extent permitted by law, Twisted Jades shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall never exceed the purchase price of the product involved.

15. Indemnification

You agree to indemnify and hold harmless Twisted Jades, its owners, employees, affiliates, and partners from any claims, damages, expenses, or legal fees arising from your violation of these Terms or misuse of our website.

16. Termination

We reserve the right to suspend or terminate access to our website if these Terms are violated.

Any obligations or liabilities incurred prior to termination shall survive termination.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

18. Changes to These Terms

Twisted Jades may update these Terms of Service at any time.

Changes become effective immediately upon being posted to our website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Twisted Jades

Email: twistedjades25@gmail.com