Help Center
Having Trouble? Need Help?
You’re in the right place. Check our FAQ below, or contact us at twistedjades@gmail.com. Most inquiries are answered within 24–48 hours.
Payment
We accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, and Google Pay.
Location & Shipping
- Based: Riverview, Florida
- Handmade & Shipped From: Riverview, FL
- U.S. Free Shipping: 2–5 business days
- International Shipping: 10–20 business days
- Expedited Shipping: 1-day option in the U.S. (does not speed processing)
Order Status & Changes
- Track via email or your account page
- To cancel or change, contact us ASAP: twistedjades@gmail.com
- Changes may not be possible if your order has shipped, is in production, or is custom-made
Returns & Damaged Items
- Returns accepted within 30 days
- Open/used bath products cannot be returned
- Damaged or incorrect items? Contact us and we’ll process a replacement or refund
Wholesale & Bulk Orders
Visit our wholesale page or contact us for bulk discounts.
Product Info
- Vegan: Not all products; check descriptions
- Cruelty-Free: Yes, never tested on animals
- Made in the U.S.: Most items; some accessories may be sourced elsewhere
Brand Ambassadors
No free products, but discounts start at 18% off $30 and can go up to 32% based on sales with your unique code. Contact us before purchasing to qualify.
Color Variations
Due to handmade production, lighting, and screens, slight color differences may occur. Each piece is unique—part of Twisted Jades’ charm.