Refund policy

At Twisted Jades, every order is handcrafted with care. We want you to love your purchase, and we're committed to making things right if there's an issue.

Returns

We accept returns within 30 days of delivery.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be in its original packaging.
  • Include proof of purchase or your order number.

To request a return, please email twistedjades25@gmail.com before sending your item back. Returns sent without prior authorization cannot be accepted.

Return Address:

11425 Carlton Fields Drive
Riverview, FL 33579
United States

Customers are responsible for return shipping costs unless the return is due to our error or a damaged/incorrect item.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns or exchanges on:

  • Used or opened candles, wax melts, room sprays, bath products, or other personal care items
  • Custom or personalized orders
  • Wholesale orders
  • Sale or clearance items
  • Gift cards

If you're unsure whether your item qualifies, please contact us before requesting a return.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your package arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at twistedjades25@gmail.com.

Please include:

  • Your order number
  • One photo of the shipping box
  • One photo showing the damaged product
  • One additional photo clearly showing the issue

Once reviewed, we'll determine the best solution, which may include:

  • A replacement product
  • A partial refund
  • A full refund
  • Store credit

Each claim is reviewed individually.

Refunds

Once we receive and inspect your returned item, we'll notify you by email regarding the approval or denial of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at twistedjades25@gmail.com.

Original shipping charges are non-refundable.

Exchanges

We only replace items that arrive damaged, defective, or incorrect.

If you need an exchange for one of these reasons, please contact us at twistedjades25@gmail.com.

If you'd like a different fragrance or product, please request a return (if eligible) and place a new order.

Gifts

If your purchase was marked as a gift and shipped directly to you, eligible returns may be issued as store credit.

If the order was not marked as a gift, refunds will be issued to the original purchaser.

Shipping Returns

Customers are responsible for return shipping costs unless the return is due to our error.

For returns valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance. Twisted Jades cannot guarantee receipt of returned packages without tracking.

European Union Orders

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Questions?

If you have any questions about our Return & Refund Policy, please contact us:

Email: twistedjades25@gmail.com